Sauna questions,
answered.

Start with where the sauna will be installed. An indoor cabin needs a suitable interior space; an outdoor model must be specified for its intended outdoor setting. Compare the actual dimensions, access requirements and installation instructions of the models you are considering.

Check the available footprint, doorway access and seating layout as well as the number of users. Use the dimensions of the specific model rather than choosing by its advertised capacity alone. Send us your available width, depth and height if you need help narrowing down the options.

Traditional sauna configurations use a heater to warm the room; infrared configurations use infrared panels. Heating equipment, controls, operating requirements and available layouts vary by model. Check the specific product configuration before choosing.

Open the selected product page for its reviewed gallery and available video. Product videos load when you click play. If a particular view or detail is missing, send us the product name and the view you would like to see.

Compare the actual internal layout, seating, headroom and installation footprint. A rounded wall and a straight wall use space differently, even when the advertised capacity is similar. Check the floor plan and usable seating dimensions of each model before choosing.

You can submit your preferred width × depth × height, including units. We will review the request against the selected design. Custom dimensions and their price are confirmed in the quotation, not by the reference photo.

Available choices depend on the model. Use the actual listed options or describe your preferences in an inquiry. We will confirm availability, specification and any effect on price before the configuration is finalized.

Check the selected product configuration and quotation. A heater, controls and other accessories are included only when they are explicitly listed in that configuration. Do not assume every reference photo shows the items included in the price.

No. Compatibility depends on the product, dimensions, heating system and installation requirements. Ask us to confirm the accessory against your selected model before ordering.

Yes. Traditional heater selection depends on the room volume and construction, including glass and other uninsulated surfaces. Send the final cabin dimensions and glazing details so the heater can be checked against its manufacturer’s rated room range. Choose the heater for the confirmed cabin rather than by its appearance.

Check each item in the selected configuration or written quotation: heater, compatible stones, controls, sensors and any required installation accessories. A heater photo does not establish the contents of the package. Ask for an itemized list before ordering.

Send your preferred shape, available width × depth × height with units, number of users, indoor or outdoor location, wood and glass preferences, heating type and delivery destination. A site photo or simple plan also helps. We will review the requested configuration and confirm the specification in the quotation.

Check the installation location, full product dimensions, site access, delivery access and the model’s installation requirements. Share photographs or a simple plan of the site if you need help preparing a clear brief.

This is model-specific. Ask for the packing list, delivery dimensions and assembly instructions for your selected product. Confirm the assembly scope and who will perform it before placing the order.

Use the requirements supplied for the selected model to plan the supporting base or floor. The base, drainage and clearances must suit the location and product. We can request the relevant product documentation for your review.

Share your destination and the electrical details requested for the selected model. Confirm its final heater, control and power specifications before ordering, and have installation reviewed by a qualified local installer.

Request the ventilation requirements for the exact cabin and heater, and tell your installer whether the site uses natural or mechanical ventilation. The appropriate vent positions depend on the heating system and ventilation method. Follow the supplied installation documents; do not copy a vent layout from another product’s photo.

Some models need a confirmed configuration or delivery review before a price can be provided. Send the product name, selected options, quantity and destination so we can prepare a quotation for that scope.

Choose the available product options and quantity, add the item to your cart, and review it at checkout. Only configurations that are available to purchase can be ordered through the online checkout.

The payment methods available for an online order are displayed at checkout. For a quoted or custom order, use the payment instructions agreed for that order. This page does not promise a payment method that is unavailable at checkout.

Contact us promptly with your order reference and the requested change. Availability, cost and timing depend on the order’s status. A change is confirmed only after we have reviewed it with you.

Where a product page offers compatible accessories, select them before adding the sauna to your cart. Otherwise, include your requested accessories in the inquiry so compatibility and the combined order can be confirmed. Review the cart or itemized quotation to check quantities and included items.

Send the delivery country, city, postal code, product and quantity. Delivery availability and scope must be confirmed for the destination and selected product before ordering.

Timing depends on the confirmed model, customization, order quantity and shipping arrangements. Ask for the current production and delivery estimate in your quotation. A general website image or guide is not a confirmed delivery schedule.

Review the agreed quotation and delivery terms. Ask which freight, destination charges, customs responsibilities, unloading and final placement are included. These should be clear before payment.

Check the shipment against the packing list and document the condition of the packaging and visible contents. Keep photographs and the shipment reference, and contact us promptly if anything is missing or appears damaged.

Use the instructions supplied for the specific sauna, heater and controls. Cleaning materials, operating procedures and maintenance requirements depend on the wood, finish and equipment. Request missing documentation before using the product.

Request the written warranty for the selected sauna and included equipment before ordering. The scope, duration, exclusions and claim process must be confirmed for that product and order.

Send your order reference, product or model, a clear description of the issue, and relevant photos or video. Include the affected component so we can review the request and identify the next step.

Review the return or cancellation terms agreed for your order before purchasing, especially for custom configurations. Contact us with your order reference to discuss a specific request; eligibility must be reviewed against those terms.

Follow the maintenance schedule for your heater. Inspect the stone arrangement and condition as instructed, remove loose stone debris and replace damaged stones with the type and size approved for that heater. Turn the heater off and allow it to cool fully before maintenance.